Application Performance Management 9.x Essentials (BSM120) – Details

Detaillierter Kursinhalt

Module 1: Course Overview

• Welcome and administrative tasks
• Course introduction – agenda and storyline
• Introducing use cases (Online Banking)
• Introducing the lab environment

Module 2: Introduction to BSM

• Introducing the concept of Business Service Management
• Introducing BSM – challenges and value
• Characteristics of an effective BSM Approach

Module 3: The HP BSM Solution Overview

• BSM shared foundation
• BSM applications and user interfaces
• Run-Time Service Model Introduction

Module 4: BSM Deployment Planning

• Certified deployments
• High-Availability solutions
• Sizing using the calculator

Module 5: BSM User Interface

• Accessing the site map
• The Business User Application tab
• The Administration Console
• Working with Left/Right panes
• Using Main and Context menus
• Using tool tips and tab controls
• Navigating the documentation library
• On-Page Help options and HP Support

Module 6: Business Process Monitoring Concepts

• Business Processes
• Introducing Business Process Monitoring (BPM)
• Determining monitoring preferences (locations, frequency, and thresholds)

Module 7: Data Collectors: BPM

• Overview of BPM
• BPM installation and configuration procedures

Module 8: Data Collectors: RUM

• Overview of RUM
• RUM features
• RUM components
• How RUM works
• RUM architecture

Module 9: Review of Day 1

Module 10: Creating VuGen Scripts

• VuGen overview
• Creating VuGen scripts
• Enhancing VuGen scripts
• Managing VuGen scripts

Module 11: EUM Script Repository

• Creating and managing user-defined folders for organizing your scripts
• Uploading scripts to a repository folder for use when creating monitors
• Managing the scripts that have been uploaded to the repository
• Controlling script versions with check-in and check-out functionality
• Downloading script content to your local system for editing

Module 12: EUM Admin – Monitoring Tab

• The main features of the EUM Administration interface
• Basic terminology for BSM 9 when working with EUM
• Steps for deploying BPMs
• Creating a WebTrace
• Editing business process schedules
• Creating component breakdowns

Module 13: EUM Administration – Settings Tab

• Managing and maintaiing BPM Agents
• Configuring the default settings for all BPM Agents

Module 14: EUM Reports

• The various report types in the EUM application
• The use of reports in the identification and investigation of problems
• The component breakdown capabilities of BPM
• Using BPM utilities to gain an in-depth view of the health of your monitored environment

Module 15: Review of Day 2

Module 16: RTSM Fundamentals

• The role and purpose of the uCMDB within the context of ITIL v3
• The role and purpose of the CMDB in the enterprise
• How the CMDB evolved and what CMS is
• CIs, relationships, and CI Types
• Identifying RTSM key features and the strengths of RTSM
• Architecture and components of RTSM

Module 17: CI Type Manager and Class Model

• The CI Type Manager
• Introducing the class model
• Relationships in the RTSM class model
• Live demo: Creating/Modifying classes

Module 18: Data Flow Model and Discovery

• Introducing the DFM application modules
• Introducing discovery process in Configuration Management
• RTSM discovery architecture and data flow
• Overview of RTSM licenses

Module 19: TQL and Modeling Studio

• Introducing the Topology Query Language (TQL)
• Introducing Modeling Studio
• The three view types: Patterns, Perspectives, and Templates

Module 20: Review of Day 3

Module 21: Introduction to SiteScope

• The purpose of SiteScope
• The concept of agent-less monitoring
• Identifying SiteScope monitor types
• The SiteScope architecture
• Navigating the SiteScope user interface

Module 22: Working with SiteScope

• Monitor groups
• Adding a monitor to the system
• Working with the SiteScope dashboard
• The different monitor types
• The concept of monitor dependencies Module

Module 23: System Availability Management

• Configuring System Availability Management (SAM) Administration to facilitate working with multiple SiteScope instances
• Configuring SiteScope as a data collector for BSM
• Integrating SiteScope event and metric data with BSM
• Working with SAM reports

Module 24: Service Health

• Using Service Health to monitor applications
• Customizing Service Health monitoring of business processes and infrastructure elements, within specific views
• Managing KPIs, HIs, and context menus assignment to CIs
• Accessing Service Health reports in the CI Status area
• Key features of Service Health reports
• Selecting specific CIs, time ranges, and other criteria within reports

Module 25: Review of Day 4

Module 26: Service Level Management

• Identifying the benefits of using Service Level Management (SLM) in an organization
• The purpose of an SLA
• The components of an SLA
• Configuring SLA analysis and reporting within SLM

Module 27: Report Manager

• The key features of the Report Manager
• The various report types
• Configuring and building custom reports
• The Custom Query Builder
• Schedules

Module 28: Introduction to MyBSM

• The MyBSM concept
• Creating a MyBSM workspace
• Configuring page layout
• Defining access to an external component
• Creating a component using a dynamic URL
• Setting up wiring between components
• Modifying page and component categories

Module 29: Platform Admin

• BSM license management
• Removing historical data from Profile databases using the Purging Manager
• The role of infrastructure settings
• The process of setting up users, groups and permissions
• The downtime mechanism
• Using the Content Pack and Location Manager