Course Overview
Embark on a four-day, hands-on journey through low-code Agentic AI development with Copilot Studio, designed for Software Engineers, Solution Architects, and Power Platform Makers. You will progress from foundational concepts through advanced orchestration and enterprise governance, gaining practical skills to build agents that solve real business challenges.
You start with the essentials: agents, copilots, prompt engineering, semantic indexing, Retrieval Augmented Generation (RAG), and the Model Context Protocol (MCP). The same foundation module then tours the ready-to-use Copilot surface: Copilot Chat free and licensed, Copilot Tasks, the Frontier program, App Builder, SharePoint Agents, and Agent Builder.
You then learn to harness Copilot Cowork, the agentic experience built for everyday knowledge workers. By crafting custom SKILL.md skills, scheduling prompts, and extending capabilities with built-in skills and plugins, anyone on your team can automate recurring workflows without writing a single line of code, while staying in control through human-in-the-loop approvals at every step.
Copilot Studio Basics grounds you in creating and configuring agents, mastering knowledge systems including Bing Custom Search, and building rich interactions with topics, entities, variables, Power Fx, and Adaptive Cards.
You then extend agents with Prompt Actions, the Prompt Assistant for faster prompt engineering, Code Interpreter, and Dataverse integration. Work IQ connects agents to real-time context from files, emails, and meetings, while Computer Use, Managed Agents, and Component Collections complete an enterprise-grade toolkit.
Advanced topics introduce autonomous agents, multi-agent orchestration, deep reasoning models, Agent Flows, voice support with post-call actions, and pro-code integration.
A guided preview then walks the rebuilt Copilot Studio New Experience alongside the classic UI: the New experience toggle and coexistence, the unified Build surface with its Build, Preview, Evaluate, and Monitor tabs, and the enhanced orchestration runtime. You work with Agent Skills in the open SKILL.md format, import Claude Code and GitHub Copilot skills, and connect tools, MCP servers, and the new node-by-node Workflows designer. A capstone lab builds a Sales Account Assistant end to end in the new experience.
A dedicated evaluation module covers Agent Evaluations (GA), test sets, multi-turn conversation tests, activity maps, CSAT transcripts, and the Copilot Studio Kit, giving you structured insight into agent quality and areas for improvement.
Finally, you design and implement real business processes with human-in-the-loop patterns, analytics, and Application Insights, then master publishing and governance: ALM, deployment pipelines, source control, Microsoft Purview compliance, and preventing agent sprawl.
Who should attend
- Power Platform Makers
- Software Engineers for Agentic AI
- Solution Architects for Agentic AI
Prerequisites
- GitHub User Account
- Basic Knowledge of the Microsoft 365 Platform
Course Content
Module 1: Introduction to Copilot Cowork & Copilot Studio
- Agents & Copilots for Microsoft 365
- Agentic AI & Design Patterns
- How Agents Work: Knowledge, Prompting, Tools & MCP
- Extensibility & Development Paths
- Licensing & Environment Setup
- Copilot Chat & Productivity Agents
Module 2: Microsoft 365 Copilot Cowork
- Getting Started with Cowork
- Core Capabilities: Communication, Documents, Calendar, Research & Automation
- Understanding Skills: Built-in Skills & the Side Panel
- Creating Custom Skills with SKILL.md
- Scheduling Prompts & Recurring Automation
- Extending Cowork with Plugins
- Human-in-the-Loop: Approving Actions & Staying in Control
Module 3: Copilot Studio Basics
- Overview Copilot Studio Agents in Copilot Studio
- Creating & Configuring Copilot Studio Agents
- Mastering Knowledge & Starter Prompts
- Bing Custom Search as a Knowledge Source
- Topics, Entities and Variables
- Conversation Design Best Practices
- Collecting Information using Adaptive Cards
- Understanding & Using Power Fx
- Publish Agents to Channels (Teams, Charts)
Module 4: Extending Copilot Studio Agents Tools
- Prompt Actions & Prompt Library
- Prompt Assistant for faster Prompt Engineering
- Using Code Interpreter in Prompts
- Integrate Enterprise Data using Connectors
- Integrating Dataverse Tables
- Consuming REST Api’s & Enterprise Data
- Model Context Protocol (MCP) & Work IQ
- AI Builder & Managed Agents: Document Processor
- Automating Visual Tasks using Computer Use
- Organizing tools using Component Collections
Module 5: Advanced Copilot Studio Agents
- Autonomous Agents & Triggers
- Multi-Agent Orchestration: Focused- & Connected Agents
- Implementing Routing Patterns
- Use Deep Reasoning models for complex tasks
- Agent Flows and deterministic Task Automation
- Use AI Builder in Flows
- Optimize Agent Flows Savings
- Adding Voice Support to Agents
- Post-call Actions for Voice Agents
- Integrating Pro-Code Agents
Module 6: Copilot Studio New Experience (New UI)
- Classic vs New Experience: the New Experience Toggle & Coexistence
- Telling the Experiences Apart: Build, Preview, Evaluate & Monitor Tabs
- The Unified Build Surface & the Classic-to-New Component Map
- The Enhanced Orchestration Runtime & Deep Reasoning
- Agent Skills: the Open SKILL.md Format & Loading on Demand
- Importing Claude Code & GitHub Copilot Skills
- Tools, MCP Servers & the New Node-by-Node Workflows Designer
- Capstone Lab: Building a Sales Account Assistant in the New Experience
Module 7: Designing & Implementing Business Processes
- Defining Scenarios & Envisioning
- Mapping Scenarios to Capabilities
- Designing Conversation Flows
- Human in the Loop
- Evaluate Agents & Processes
- Analytics And Application Insights
- Troubleshooting and Analyzing Conversations
Module 8: Testing & Evaluating Copilot Studio Agents
- Agent Evaluations (GA)
- Creating Test Sets: Manual, CSV Import & AI-Generated
- Multi-turn Conversation Tests
- Thumbs-up/down Feedback & Activity Maps for Diagnosis
- Viewing & Filtering User Questions and Reactions
- CSAT Values and Session Transcripts
- Exporting Evaluation Data for Further Analysis
- Using Copilot Studio Kit for Advanced Evaluation
Module 9: Publishing & Maintaining Copilot Studio Agents
- PowerPlatform Admin Center & Architecture
- Introduction to Power Platform Environments & Solutions
- Publishing and Deploying Copilot Studio Agents
- Using Advanced Channels (WhatsApp, Web, ...)
- Application Lifecycle Management for Copilot Studio Agents
- Exporting & Importing Agents between Environments
- Deployment Pipelines & Source Control integration
- Copilot Studio Compliance & Security
English
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