Certified Master Architect (CMA)

The CMA designation is awarded to those who have met the pre-requisites, applied and been awarded a place in the in the 6 month program. The program involves completing live bi-weekly webinars, immersion events, assessments and cohort activities. Certification is awarded to those that succesfully complete the final board exam, where they are given a case study to design, present and defend their architectural solution to a panel of personas.


  • At least 5 years of ServiceNow consulting experience
  • Experience as technical lead in more than six ServiceNow customer implementation engagements (mostly large, complex, and global in nature)
  • History of partnering with program directors and designing technical program level activities and implementing complex technical solutions
  • Experience of presenting to large audiences