ServiceNow Administration Advanced (SAA)

 

Course Overview

Work with Application Data Management, Reporting, Debugging, Integrations, and Platform Optimization and Maintenance. The System Administration Advanced course teaches about the robust controls in the base instance in modules and labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts.

This course explores ServiceNow application and how it s defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third-party applications and data sources.

Important notes for the booking of ServiceNow trainings

  1. 1. So that we can finally process your registration, you will receive an enrollment request after booking the course. Please carry out the enrollment immediately, at the latest three working days before the start of the course, according to the following instructions at ServiceNow:
    Enrol for Instructor Led Training using Learning Credits
  2. Please note that we must receive short-term bookings no later than five working days before the course begins.
  3. If you are unable to attend the training date you have booked (e.g. illness, etc.) or if ServiceNow cancels the course, a credit note is not possible under any circumstances. If you cancel, you can name a replacement person. In both cases of cancellation, the validity of your credit remains for 12 months after the order.

For more information, please refer to the ServiceNow Terms and Conditions..

Course Objectives

Learn about the robust controls in the base instance in modules and labs to reinforce daily tasks

Course Content

The System Administration Advanced course will prepare administrators through advanced concepts by:

  • Identifying ServiceNow applications and application components
  • Explaining the difference between application configurations and customizations
  • Describing best practices for reporting efficiencies within the ServiceNow platform
  • Introduction to debugging tools
  • Explore ServiceNow Integrations
  • Identifying various factors affecting performance
  • Discussing different data paths into the ServiceNow platform

Prices & Delivery methods

Online Training

Duration
2 days

Price
  • 1,513.— €
Classroom Training

Duration
2 days

Price
  • Switzerland: 1,513.— €
 

Schedule

Instructor-led Online Training:   Course conducted online in a virtual classroom.

English

Time zone: Central European Time (CET)

Online Training Time zone: Central European Time (CET)