Résumé du cours
Delivered by an Omnissa Certified Instructor, this course provides a high-level overview of Workspace ONE UEM as a comprehensive management solution for macOS and iOS devices, including application distribution, integration with Apple services, managing devices with profiles, and more.
A qui s'adresse cette formation
Administrators who manage Apple devices.
Pré-requis
Recommended:
- A base understanding of Workspace ONE UEM.
- A background in End-User Computing.
- Experience with Apple macOS and/or iOS devices.
Objectifs
- Gain a high-level understanding of the core features and functionalities of Workspace ONE UEM, including features that support Apple device management.
- Learn how Workspace ONE utilizes and enhances Apple’s MDM framework to support device management for macOS and iOS.
- Discuss basic navigation and user and group administration in the Workspace ONE console.
- Describe how Workspace ONE UEM integrates with Apple’s core services in Apple Business Manager.
- Explore the key features of Intelligent Hub, such as unified app catalog, self-service support options, and end user notification.
- Understand the basic premise of what a profile is and how it relates to Apple devices
- Learn about implementing desired state management for Apple devices using Declarative Device Management.
- Learn about the mechanisms available in Workspace ONE UEM for updating the operating system on Apple devices.
- Gain a high-level understanding of the options available in Workspace ONE UEM for troubleshooting device and application management issues.
- Discuss the various methods for collecting devices logs.
- Describe the features and functionality of Workspace ONE Assist.
- Explore common issues and how to troubleshoot them.
Contenu
1 Course introduction
- Introductions and course logistics
- Course objectives
2 Introduction to Apple device management with workspace ONE
- Introduction to Workspace ONE UEM
- Apple management in Workspace ONE UEM
- Enhancing Apple management with the Omnissa Platform
3 Workspace ONE UEM Console Administration
- Navigating and customizing the console
- Workspace ONE UEM Console foundations
- Workspace ONE UEM accounts
4 Integrating Workspace ONE with Apple services
- Introduction to Apple Services
- Integrating Apple Business Manager with Workspace ONE UEM
- Automated Device Enrollment
- App and content development with VPP
5 Workspace ONE Intelligent Hub and hubcli
- Introduction to Intelligent Hub
- Configuring Hub Services
- Sensors and scripts with Intelligent Hub
- Intelligent Hub hubcli
6 Using profiles for Apple device management
- Introduction to Workspace ONE profiles
- Profiles for Apple devices
- Declarative Device Management
- Creating a profile in Workspace ONE
7 Operating System update management for Apple devices
- Introduction to macOS and iOS updates
- OS update management in Workspace ONE UEM
- Device Updates dashboard
- Software Update Enforcement
- OS updates with the Intelligent Hub hubcli
8 Troubleshooting Apple devices in Workspace ONE UEM
- Introduction to troubleshooting in Workspace ONE UEM
- Troubleshooting in the console
- Device troubleshooting
- Workspace ONE Assist
- Troubleshooting common issues