Course Overview
This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
Who should attend
- Sponsors and owners of transformation initiatives, responsible for leading change
- Professionals involved in delivering transformation work, to understand what needs to be done
- Professionals impacted by transformation, to understand the support and engagement they can expect
- Consultants supporting organisations through transformation initiatives
Prerequisites
- Any ITIL 4 certification or
- ITIL Version 5 Foundation (ITIL5F)
- Accredited training or Official eLearning
Course Objectives
- Ensures managerial and governance capabilities are fit for purpose and support the organization’s desired ways of working
- Formalizes and streamlines organisational capabilities with clearer accountabilities and responsibilities
- Improves the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
- Improves the performance of the overall SVS by supporting collaboration across stakeholders and value streams
Course Content
- Introduction to ITIL Transformation
- The ITIL Transformation Model
- Transformation patterns
- Measurement, learning, and synthesis
- ITIL and AI
- ITIL and other frameworks
Allemand
Allemagne