ITIL Version 5 Foundation (ITIL5F)

 

Who should attend

Professionisti IT, come CIOs, CTOs, IT/IS Manager Business Managers, Team Leaders, Designers, Planners, IT Consultants, IT Auditors IT Security Managers, Service Test Managers e Consulenti IT ITSM Trainers e Coaches Professionisti in ambiente IT Service Management.

Prerequisites

ITIL Foundation (Versione 5) non richiede particolari prerequisiti

Course Content

Il corso ITIL Foundation version 5 di PeopleCert rappresenta il punto di ingresso ideale nel framework ITIL, aggiornato per rispondere alle esigenze delle organizzazioni digitali moderne. La version 5 introduce un’evoluzione del modello di service management, con un forte focus su valore, esperienza del cliente, sostenibilità e integrazione con pratiche Agile, DevOps e Lean.

Il corso ITIL Foundation fornisce una comprensione chiara dei concetti chiave, del Service Value System e delle principali pratiche di gestione dei servizi. La certificazione ITIL Foundation version 5 attesta le competenze fondamentali necessarie per operare in contesti IT orientati al miglioramento continuo e alla creazione di valore. È ideale per professionisti IT, manager e consulenti che desiderano adottare un approccio strutturato e aggiornato alla gestione dei servizi.

Principali argomenti trattati

  • Key ITIL terms and definitions
    Product and service management / Service offering / Value co-creation / Service relationships
  • The ITIL Four Product and Service Management
    Introduction to the ITIL Four Dimensions of Product and Service Management / Internal factors and External factors
  • The ITIL Product and Service Lifecycle
    Introduction to ITIL Product and Service Lifecycle / Purpose of the ITIL Product and Service Lifecycle management activities
  • The ITIL Value System
    Components of the ITIL Value System / The ITIL Guiding Principles / Governance / Value chain / Management practices / The ITIL Continual Improvement Model
  • Value stream identification, mapping, and management
    Key concepts of value stream mapping and management / Application of value streams / Purpose of value stream mapping and management
  • ITIL & AI
    Introduction to AI / ITIL AI Governance
  • ITIL & other frameworks
    ITIL & DevOps / ITIL & PRINCE2

Durata & Lingua

3 giornate - Materiale didattico in Italiano - Docenza in Italiano

Esami di certificazione:

Tutti corsi ITIL® includono il voucher per l’esame di certificazione da sostenere in una data successiva al corso.
Secondo le direttive PeopleCert, il voucher dovrà essere riscattato dallo studente entro la prima giornata di corso.

Marchi registrati:

Fast Lane Italia è un Affiliate Partner di Green Mill Solutions, accreditata come ATO da PeopleCert.
ITIL® è un marchio registrato di PeopleCert group il cui uso è consentito solamente previa autorizzazione di PeopleCert. Tutti i diritti riservati.

Prices & Delivery methods

Online training

Duration
2 days

Price
  • CHF 2.200,–
Dates and Booking
Enquire a date
Classroom training

Duration
2 days

Price
  • Switzerland: CHF 2.200,–
incl. catering
Dates and Booking
Enquire a date

Schedule

Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
Instructor-led Online Training:   Course conducted online in a virtual classroom.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.

Italian

European Time Zones

Online training Course language: Italiano

English

European Time Zones

Online training Course language: English
Online training Course language: English
Online training Course language: English
Online training Course language: English

7 hours difference to Central European Summer Time (CEST)

Online training 3 days Time zone: Central Daylight Time (CDT) Course language: English
Online training 3 days Time zone: Central Daylight Time (CDT) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Online training 3 days Time zone: Central Standard Time (CST) Course language: English
Guaranteed date:   We will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
FLEX Classroom Training (hybrid course):   Course participation either on-site in the classroom or online from the workplace or from home.
International guaranteed dates
Hamburg

Germany

Berlin
Hamburg guaranteed!
Hamburg
Hamburg
Hamburg
Hamburg
Hamburg
Hamburg

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.