Résumé du cours
This course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics. You are a suite administrator who wants to perform administration tasks for the Service Management Automation suite. You want to set up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant. You will add the created users to the account, licenses to the license pools, assign a license to the tenant, and deploy the tenant. You also configure suite level settings in Configurations, including security, email, and integration, view the operation history, and configure access control. From configuring, creating, importing, assigning, adding, managing, administering, and analyzing these suite administrative operations, you will learn how SMAX helps in this and future situations. You are new to SMAX. This course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02 and 2019.05 versions. However, the hands-on lab exercises in this course use SMAX 2019.05. This bundle course involves the following ILT and Digital Learning (DL) courses :
- SMAX320 – SMAX administration for Suite Administrators
- SMAX300SP - Service Management Automation X Suite Administrators (Digital Learning)
A qui s'adresse cette formation
This course is intended for Suite Administrators.
Pré-requis
To be successful in this course, you should have the following prerequisites or knowledge :
- Familiarity with different roles in an IT service management environment
- Familiarity with different flavors of the user interfaces provided by SMAX
- Familiarity with different versions of the SMAX available
Objectifs
Upon successful completion of this course, you should be able to :
- Describe suite administration
- Configure a mail server
- Create a customer
- Create and edit an account
- Add a user to the account
- Create a trial license
- Create a license pool and add a license to the pool
- Create a tenant, assign a license, and deploy the tenant
- Export and import the tenants
- Clone a tenant
- Setup a multi-tenant environment
- Configure LW-SSO and view LDAP settings
- Manage Smart Analytics at the suite level
- Set intervals for IDOL based search and define License Expiration Notification
Contenu
- Lesson 1: Course Overview
- Lesson 2: Mail Server Configuration
- Lesson 3: Customer, Account, and User Management
- Lesson 4: License Management
- Lesson 5: Tenant Administration
- Lesson 6: Configuration Management
Anglais