Course Overview
This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.
Who should attend
- Leaders with strategic responsibility at all levels of the organization
- Professionals with tactical responsibility for implementing strategy
- Professionals with operational responsibility for supporting strategic objectives
Prerequisites
- Any ITIL 4 certification or
- ITIL Version 5 Foundation (ITIL5F)
- Accredited training or Official eLearning
Course Objectives
- Ensures strategic capabilities are fit for purpose and support the organisation’s vision and mission
- Formalizes and develops existing strategic capabilities with clearer governance and communication
- Improves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management
- Provides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values
Course Content
- Key ITIL terms and definitions
- The ITIL Strategy Management Model
- Strategic capabilities
- ITIL and other frameworks