Course Overview
This Mobile Workforce Management course helps you gain a solid understanding of mobile functions and key concepts. You will complete hands on exercises using real-world examples.
Learn To:
- Navigate the application framework
- Configure resources and activities
- Process alerts
- Navigate the Common Dispatching Interface
- Configure and send application mail
Benefits to You
Students gain a clear understanding about how to plan and schedule a variety of resources. Students will also learn how to navigate the application framework and work with the most current features available in the product.
Who should attend
- Process Developer
- System Administrator
- Business Analysts
- Implementation Consultant
- Technical Consultant
- Functional Implementer
Course Objectives
- Navigate the Application Framework
- Configure Mobile and Non-Mobile Resources
- Configure Activities and Time Windows
- Manage Dispatcher Functions
- Process Alerts
- Navigate Scheduler Configuration and Cost Controls
- Manage Application Mail
Course Content
Overview
- System Framework
- Application Framework
Resource Management
- Mobile Workers
- Vehicles
- Crews
- Dispatchers
Service Management
- Tasks, Activities, Periods of Unavailability, and Breaks
- Complex Activities and Chains
- Time Windows
Alert Management
- Working with Alerts
Scheduler
- Scheduler Configuration
- Cost Controls
Common Dispatching Interface (CDI)
- Dispatcher Selections
- CDI Functional Zones
- Working With The Gantt
Mobile Communications
- Client and Browser based Architecture
- Registering Devices
- Deployments
- Working With The Mobile Application
Mail Management
- Working with Mail Messages
Transfer of Goods
- Capacities
- Working with Depots
- Depot Tasks
Contractor Management
- Shift Based and Capacity Based Contractors
- Contractor Eligibility
- Contractor Work Management Portal
- Capacity Portal
Related Products
- Product Offerings and Overview
- Dashboard and Schema Overview
- UPK and URMs