Zielgruppe
Business analysts
Voraussetzungen
- Previous RightNow CX Analytics experience
- Relational databases
Kursziele
- Create custom reports
- Use report navigation elements
- Schedule reports
- Copy standard reports
- Use Filters
- Create Functions
- Create Crosstab Reports
- Add Drill Down levels
- Link Reports
- Use Table Joins
- Analyze Report Data
- Create Variables
- Style Reports
- Create Dashboards
Produktbeschreibung
RightNow Analytics allows analysts to extract key information related to all CX components, so you can develop performance strategies based on collected data. This course covers key analytics administration topics within the latest generally available version of RightNow CX.
You will learn how to modify standard reports as well as create custom reports, utilizing analytics features for creating, formatting, administering and managing reports. You will gain the core knowledge required to leverage the capabilities of RightNow Analytics.
Learn To:
- Mine data from the CX schema
- Create report schedules
- Create custom reports
Course subjects
Reports Introduction and Navigation
- Reports Explorer & Standard Reports
- Data Dictionary
Using Reports and the Ribbon
- Report Ribbon
- Analyze actions
Scheduling Reports
- Schedules
Copying Reports
- Creating Report Copies
- Editing Copied Reports
Creating New Custom Reports
- Custom Reports
- Designing Custom Reports
Using Report Filters
- Filters
- Docked filters
Using Functions
- Functions
- Structuring Functions and Formulas
- Interpreting Functions
- Aggregate Functions
- Logical Functions
Working with Analytics Variables
- Analytics variables
Using Cross Tabs
- Cross Tabs
Adding Drill-down Levels
- Drill-down Levels
Linking Reports
- Report Linking
Working with Table Joins
- Table Relationships and Join Types
Using Report Analyzer
- Analyzing Reports
Highlighting Report Data
- Data Exceptions and Conditional Formatting
Styling Reports
- Report Styles
- Charts
Importing and Exporting Report Definitions
Using Dashboards
- Dashboards
Additional Analytics Features
- Audit Log
- Inline Editing
- Record Commands
- Slices and Rollups