EMC Smarts VoIP Performance Manager and Performance Reporter (VOIPPMPR)

This is a technical training course for network and voice administrators whose role is to manage the data network and provide traditional telephony quality of service. It is also suited to those who need to deploy EMC Smarts VoIP Performance Manager and Performance Reporter and maintain service level agreements.

To understand the content and successfully complete this course, a student must have a basic understanding of IP telephony and be familiar with the base functionality provided by Cisco Unified Call Manager.

Upon successful completion of this course, participants should be able to do the following in an EMC Smarts VoIP Performance Manager and Performance Reporter environment:

• Install the product
• Administer user groups
• Configure the product
• Navigate the interface
• Set and use thresholds
• Manage security settings

Modules

These modules are designed to support the course objectives. The following modules are included in this course:

• Architecture, node topology, planning an installation
• Displays
• Databases
• Setting & using Thresholds
• Understanding Configurations
• Web publishing
• Managing Security
• Understanding Analysts
• Managing Cisco Unity & Microsoft Exchange
• Managing Cisco Unified CallManager version 4
• Maintenance and Troubleshooting

Labs

Labs reinforce the information you have been taught. The labs for this course include:

• Installing VoIP Performance Manager
• Administering VoIP Performance Manager
• Managing a VoIP Network

Assessments

There is no assessment included with this class.