Infra - Configuration Management (INFCM)

This one day course is suitable for all CMDB Administrators, Software Librarians, Hardware Controllers and Service Desk Managers who want to learn how to implement an ITIL aligned CMDB using Infra.

To understand the content and successfully complete this course, a student must have a suitable knowledge base/skill set. The student must have an understanding of Infra functionality within their organization to successfully complete this course.

A list of specific prerequisite courses can be found in EMC Education Services Learning Management System

Configuration Management is at the center of every Infra implementation. The Configuration Management Database (CMDB) is the repository of all your key infrastructure items, and as such, it is crucial that the CMDB structure be correctly defined.

Upon successful completion of this course, participants should be able to:

• Understand the principles of Configuration Management
• Build the CMDB
• Identify the different CMDB entities
• Create relationships between CMDB entities
• Track and control changes in the CMDB
• Search the CMDB
• Configure global settings, security roles and keywords for CMDB

Modules

These modules are designed to support the course objectives. The following modules are included in this course:

• Introduction to the CMDB
• Building the CMDB
• Linking CMDB Entities
• CMDB Entities
• Customizing CMDB Screens
• Searching CMDB Items
• CMDB Administration

Labs

Labs reinforce the information you have been taught. The labs for this course include:

• Creating CMDB Entity Records
• Linking Contracts, External Suppliers, CIs and Officers
• Linking CMDB Entities

Assessments

Assessments validate that you have learned the knowledge or skills presented during a learning experience. This course includes a check for understanding at the end of each module along with review questions.