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Troubleshooting Cisco Unified Communications (TVOICE 8)

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Who should attend

The primary audience for this course is as follows:

  • Network Administrators and Network Engineers
  • CCNP Voice candidates

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks.
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.

Course Objectives

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Course Content

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

The course is used in these certifications, specializations, curricula, and learning maps:

  • Cisco Certified Network Professional (CCNP®) Voice

Duration: 5 days

Prices (excl. VAT):
  • Switzerland: Fr. 4,400.-
  • Germany: 2,790.- €
 
Click on the location to go directly to the booking pageSchedule
Europe
Switzerland
16/07/2012 - 20/07/2012 Zurich
01/10/2012 - 05/10/2012 Zurich
19/11/2012 - 23/11/2012 Zurich
Germany
11/06/2012 - 15/06/2012 Cologne
18/06/2012 - 22/06/2012 Berlin
18/06/2012 - 22/06/2012 Frankfurt
25/06/2012 - 29/06/2012 Hamburg
02/07/2012 - 06/07/2012 Stuttgart
09/07/2012 - 13/07/2012 Munich Course language: English
09/07/2012 - 13/07/2012 Munich
30/07/2012 - 03/08/2012 Frankfurt
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Austria
06/08/2012 - 10/08/2012 Vienna
10/12/2012 - 14/12/2012 Vienna
Belgium
17/09/2012 - 21/09/2012 Brussels Course language: English
03/12/2012 - 07/12/2012 Brussels Course language: English
Denmark
18/06/2012 - 22/06/2012 Copenhagen Course language: English
05/11/2012 - 09/11/2012 Copenhagen Course language: English
France
27/08/2012 - 31/08/2012 Paris La Défense
03/09/2012 - 07/09/2012 Paris La Défense
24/09/2012 - 28/09/2012 Paris La Défense
22/10/2012 - 26/10/2012 Paris La Défense
03/12/2012 - 07/12/2012 Paris La Défense
Italy
25/06/2012 - 29/06/2012 Milan
08/10/2012 - 12/10/2012 Rome
12/11/2012 - 16/11/2012 Milan
Netherlands
11/06/2012 - 15/06/2012 De Meern (Utrecht) Course language: English
02/07/2012 - 06/07/2012 De Meern (Utrecht) Course language: English
06/08/2012 - 10/08/2012 De Meern (Utrecht) Course language: English
17/09/2012 - 21/09/2012 Utrecht Course language: English
03/12/2012 - 07/12/2012 Utrecht Course language: English
Norway
24/09/2012 - 28/09/2012 Oslo Course language: English
Slovenia
12/11/2012 - 16/11/2012 Ljubljana Course language: English
Sweden
25/06/2012 - 29/06/2012 Stockholm
12/11/2012 - 16/11/2012 Stockholm
Turkey
11/06/2012 - 15/06/2012 Istanbul Course language: English
United Kingdom
20/08/2012 - 24/08/2012 London (Rosebery)
17/09/2012 - 21/09/2012 Cirencester
15/10/2012 - 19/10/2012 London (Rosebery)