Service Manager 9.20 Technical Essentials (SM920TEC5)

• Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x product.
• Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with Serivice Manager 7.x implementations
• HP Engineers: HP personnel who provide pre-sales and post-sales support for Service Manager 7.x.

This 5-day course provides students with the skills needed to effectively use and manage the HP Service Manager 7.x Software product. This administrator level course focuses on implementing and configuring Service Manager to match the processes, policies, and procedures in the student`s environment. This course is 50 percent lecture and 50 percent hands-on lab.

• Introduction to Service Manager 7.x
• Forms
• Dynamic View Dependencies
• User Administration
• Service Desk
• Data Management
• The Link Process
• Data Retrieval
• Configuration Management
• Incident Management