Deploying Cisco Unified Intelligence Center (DUIC)

• Cisco customers
• Cisco technology partners
• Cisco employees

The knowledge and skills that a learner should have before attending this course are as follows:

• A working knowledge of Unified Contact Center Enterprise is desired.
• A working knowledge of contact center operations is desirable.

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Upon completing this course, the learner will be able to meet these overall objectives:

• Provide a comprehensive overview of the Cisco Unified Intelligence Center
• Demonstrate how to install, administer, and provide security for the CUIC solution
• Describe reporting concepts and capabilities and features of CUIC reports
• Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

• Course Introduction
• Cisco Unified Intelligence Center Overview
  • Cisco Unified Intelligence Center Overview
  • Managing Cisco Unified Intelligence Center Components
  • Cisco Unified Intelligence Center Deployment Considerations
  • Cisco Unified Intelligence Center Security and License Types
• Cisco Unified Intelligence Center Installation, Administration, and Security
  • Installing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
• Running Cisco Unified Intelligence Center Reports
  • Running Cisco Unified Intelligence Center Reports
  • Modifying Cisco Unified Intelligence Center Stock Reports
• Cisco Unified Intelligence Center Custom Reporting
  • Cisco Unified CCE Key Concepts
  • Creating a New Cisco Unified Intelligence Center Report
  • Call Detail Record Searches
• Lab 2-1: Installing and Configuring the Cisco Unified Intelligence Center Controller
• Lab 2-3: Managing Users and Security in Cisco Unified Intelligence Center
• Lab 3-1: Running a Stock Report
• Lab 3-2: Modifying a Stock Report
• Lab 4-2: Creating a Custom Report
• Lab 4-3: Call Detail Record Searches