Customer Voice Portal Implementation (CVPI)

Cisco Kunden und Channel Partner/Reseller

• Telefonie und Contact Center Erfahrung
• Networking Basiskenntnisse
• Cisco IOS CLI Vertrautheit
• Cisco CallManager Kenntnisse
• Kenntnisse über Gateways und Gatekeeper für H.323 Netzwerke
• Microsoft Windows 2000 Server Kenntnisse
• Inhalte der Kurse:
  Interconnecting Cisco Network Devices Part 1 (ICND1)
  Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8)
  Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 8)
  Cisco Unified Contact Center Power Workshop (CUCCPW)

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

• Cisco Unified CVP Technical overview
• Cisco Unified CVP Comprehensive
• Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
• Media File, ECC and Micro Applications
• Cisco Unified CVP VXML Solution
• VXML Server and Studio
• Events, Log Files, and Reporting
• Reporting Database and Backup
• Failover, Diagnostics, and Troubleshooting